Terms of Service

Last updated: 2 September 2026

Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the website located at https://ilhami.agency operated by ILHAMI LIMITED, registered in England and Wales with registered address at 87 Millmead Business Centre, Mill Mead Road, London, N17 9QU, United Kingdom. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, you must not use our website.

Services Description

ILHAMI LIMITED provides personal care, professional laundry and dry cleaning, lifestyle concierge, home organisation, pet care and grooming, errand running, specialised cleaning and restoration, and wellness coordination services to clients in Greater London and surrounding areas. Website content describes our services for informational purposes. Formal service engagement is governed by separate written service agreements and our Terms and Conditions.

Website Use

You may use https://ilhami.agency for lawful purposes only. You must not use the website in any way that breaches applicable local, national, or international law; transmits harmful, offensive, or unlawful material; attempts unauthorised access to our systems or networks; introduces viruses or malicious code; or interferes with other users' access to the website.

Intellectual Property

All content on https://ilhami.agency including text, graphics, logos, images, design elements, and software is owned by or licensed to ILHAMI LIMITED and protected by UK and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from website content without our prior written consent.

Disclaimer

Website content is provided for general information purposes. While we endeavour to keep information accurate and current, ILHAMI LIMITED makes no warranties or representations about the completeness, accuracy, or suitability of website content. Service descriptions on the website do not constitute offers capable of acceptance.

Limitation of Liability

To the fullest extent permitted by law, ILHAMI LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website. Our total liability for any claim arising from website use shall not exceed one hundred pounds sterling (£100). Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

Governing Law

These Terms are governed by the laws of England and Wales. Disputes arising from these Terms or website use shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For questions about these Terms, contact about@ilhami.agency or +44 7480 234567.

Data Retention Schedules

ILHAMI LIMITED maintains structured retention schedules aligned with UK GDPR Article 5(1)(e) storage limitation principles. Personal data collected for service delivery is retained only for the duration necessary to fulfil the contracted service pattern and any associated legal obligations. Client contact records are retained for six years following the end of the contractual relationship in accordance with standard UK limitation periods for contractual claims. Financial transaction records including invoices and payment confirmations are retained for seven years in compliance with HMRC record-keeping requirements under the Finance Act 1998 and subsequent amendments.

Garment care records including item descriptions, processing notes, and quality verification logs are retained for the duration of the active service relationship plus twelve months following termination, after which they are securely deleted unless a specific retention requirement applies due to ongoing claims or disputes. Concierge task logs containing details of errands, appointments, and personal assistance activities are retained for three years following task completion to support service quality reviews and dispute resolution.

Marketing consent records and communication preferences are retained for as long as consent remains active plus twelve months following withdrawal to demonstrate compliance with consent management obligations. Cookie consent logs are retained for thirteen months in alignment with ICO guidance on consent evidence retention for website analytics and functional cookies.

International Data Transfers

ILHAMI LIMITED primarily processes personal data within the United Kingdom and European Economic Area. Where data processing involves third-party service providers located outside the UK/EEA, we implement appropriate safeguards including Standard Contractual Clauses approved by the UK Information Commissioner's Office, adequacy decisions where applicable, and supplementary technical measures including encryption in transit and at rest.

Our professional laundry partners operating within Greater London process garment data locally. Cloud-based scheduling and client management systems may utilise servers located in the EEA with data processing agreements in place. We conduct transfer impact assessments where required by UK GDPR Article 46 and maintain records of all international data transfers as required by Article 30.

Children's Data

ILHAMI LIMITED personal services are directed at adults aged eighteen and over. We do not knowingly collect personal data from children under sixteen without verified parental or guardian consent. Where household services involve children's garments, school uniforms, or family scheduling, data relating to children is processed solely for the purpose of delivering the contracted service to the adult account holder and is handled with enhanced care in accordance with ICO guidance on children's data.

Automated Decision Making

ILHAMI LIMITED does not engage in solely automated decision-making including profiling that produces legal or similarly significant effects on data subjects. Service pattern recommendations following the initial drape read consultation involve human coordinator assessment. Scheduling algorithms used for collection route optimisation process logistical data only and do not evaluate personal characteristics of clients.

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters. The ICO can be contacted at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, telephone 0303 123 1113, or via ico.org.uk. We encourage you to contact us first at about@ilhami.agency so we may address your concerns directly before you approach the supervisory authority.

Security Measures Detail

ILHAMI LIMITED implements a layered security architecture protecting personal data across collection, processing, storage, and disposal lifecycle stages. Access to client management systems requires multi-factor authentication for all personnel. Role-based access controls ensure staff members access only the data necessary for their assigned service functions. Garment tracking systems use encrypted barcode references rather than personal identifiers on physical labels.

Physical security at our Millmead Business Centre coordination hub includes access-controlled entry, CCTV monitoring of common areas in compliance with UK GDPR and Surveillance Camera Code of Practice, and secure storage for client documents requiring physical retention. Personnel accessing client homes for collection, delivery, or personal assistance services carry company identification and operate under strict access protocols defined in individual service agreements.

Incident response procedures require notification to the ICO within seventy-two hours of becoming aware of a personal data breach likely to result in a risk to individuals' rights and freedoms, in accordance with UK GDPR Article 33. Affected data subjects are notified without undue delay where the breach is likely to result in a high risk to their rights and freedoms under Article 34.

Third Party Processors

ILHAMI LIMITED engages carefully selected data processors to support service delivery. All processors operate under written data processing agreements compliant with UK GDPR Article 28 requirements, specifying processing purposes, duration, data categories, and security obligations. Our processor categories include professional laundry and dry cleaning partners, cloud hosting providers for client management systems, payment processing services, and communication platform providers.

We maintain a register of all sub-processors and notify clients of material changes to our processor arrangements where required by contract or applicable law. Each processor is assessed for GDPR compliance, security certifications, and data handling practices before engagement and reviewed annually thereafter.

Marketing Communications

With your explicit consent, ILHAMI LIMITED may send marketing communications about new service patterns, seasonal offers, and company updates via email. You may withdraw marketing consent at any time by contacting about@ilhami.agency or using the unsubscribe mechanism included in each marketing email. Withdrawal of marketing consent does not affect the lawfulness of processing based on consent before its withdrawal.

We do not sell personal data to third parties for marketing purposes. Service-related communications including appointment confirmations, collection notifications, and fit confirmation review invitations are sent on the basis of contractual necessity and do not require separate marketing consent.

Client Rights Exercise

To exercise any of your data protection rights including access, rectification, erasure, restriction, portability, or objection, please submit a written request to about@ilhami.agency or write to us at 87 Millmead Business Centre, Mill Mead Road, London, N17 9QU, United Kingdom. We respond to valid requests within one calendar month, extendable by two further months where requests are complex or numerous, with notification of any extension within the initial month.

We may request reasonable identity verification before processing rights requests to protect against unauthorised disclosure of personal data. There is no fee for exercising rights unless a request is manifestly unfounded, excessive, or repetitive, in which case we may charge a reasonable administrative fee or refuse the request with written explanation.

Website Analytics

Our website at https://ilhami.agency may use analytics tools to understand visitor behaviour and improve user experience. Analytics data is collected in anonymised or pseudonymised form where possible. IP addresses may be truncated before processing. Analytics cookies are deployed only with your consent via our cookie consent mechanism described in our Cookie Policy.